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Error 4399 when one license has expired

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TitleError 4399 when one license has expired
URL Name000029087
Article Number000171081
EnvironmentProduct: OpenEdge
Version: All supported versions
OS: All supported platforms
Question/Problem Description
Does the OpenEdge product work if the CFG file shows only one Expired product license?
Is it possible to run OpenEdge product if one of the licenses in the installation had expired?
Steps to Reproduce
Clarifying Information
All products have a valid license, except one product, which has an expired license
Error MessageThe license for client executable has expired (4399)
Defect Number
Enhancement Number
Cause
Resolution
When the Progress CFG file contains valid licenses for several OpenEdge products, but has an expired license for one product every executable that references this progress.cfg file will fail to start.

Examples: 
  • When expired licenses are replaced with the Advanced Enterprise RDBMS license, the License Update Utility does not update the individual licenses expiry date
  • An evaluation license is added to the Production environment and this license has since expired

Option 1:  Replace the CFG file

Create a new License Configuration File for existing installations

In 2017 the ESD site was enhanced to provide a Downloadable License Configuration File in response to customer's asking to not have to install when upgrading existing Evaluation installs to Full licenses or when updating existing installed licenses. 

The ability to create and download a progress.cfg file has been added to the Customer Self-Service Portal.

You can select the licenses you are looking for from previous orders and combine them together for a particular machine and version combination. 

When obtaining the software product installation kits from the Progress Electronic Software Delivery (ESD) system, customers now have the option of using a self-service portal to generate and download license configuration (.cfg) files based on either a subset of products in a single License Addendum (“green sheet”) or a combination of products across multiple License Addendums. 

A license configuration file can then be added to a previously-installed product image without the need for a re-install. This feature is supported for OpenEdge Release 10.2B and later.

Option 2:  Remove the expired Licenses

OpenEdge 11 and later, specific product licenses can be removed with the License Update utility.  Note, this may need to be run as Administrator.  For further information refer to Article: Option 3:  Update the expired Licenses Option 4: Update an Evaluation Copy to a Commercial release
Workaround
Notes
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Last Modified Date9/21/2021 3:17 PM

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