I have used WS_MFT Pro for many years. As of a month ago, I can no longer connect to the external site as I used to be able to connect to.

Roberta Halvorson (Customer) asked a question.

August 6, 2026 at 9:15 PM

The software I use is version 12.9. My IT department confirmed my username/password to the external customer is working outside of WS_FTP Pro. I need help in troubleshooting why I am no longer able to connect to the external link as I have done for the past 6 years.

WS_FTP Professional General Discussions

Top Rated Answers

Samik Chakraborty (Progress Software Development)
2 months ago
@Roberta Halvorson (Customer) Please refer to the KB https://community.progress.com/s/article/how-to-enable-debug-logging-in-ws-ftp-professional
repro the issue and share the debuug mode log here.

Also for isolation, i would request you to use a different client like WINSCP or Filezilla and install on the same server/system/computer hosting WS_FTP PRO and try connect to the external Site over SFTP. See if it works. Keep me posted here.

Thanks,
Samik
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All Answers

Samik Chakraborty (Progress Software Development)
2 months ago
@Roberta Halvorson (Customer) Please refer to the KB https://community.progress.com/s/article/how-to-enable-debug-logging-in-ws-ftp-professional
repro the issue and share the debuug mode log here.

Also for isolation, i would request you to use a different client like WINSCP or Filezilla and install on the same server/system/computer hosting WS_FTP PRO and try connect to the external Site over SFTP. See if it works. Keep me posted here.

Thanks,
Samik
Expand Post
Selected as Best

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