Rachael Donovan (Progress Software) asked a question.
Where Decision Automation Expands Next
Decision automation is often one part of a broader environment—and many teams are finding that the data and systems around those decisions present their own challenges.
The Mississippi Division of Medicaid (MS DOM) is a strong example of what comes next. The government agency focused on:
- Connecting data across siloed systems
- Supporting evolving requirements
- Modernizing incrementally without disruption
By strengthening the data layer around their processes, they were able to reduce costs and complexity, while continuing to scale.
Resources:
Great example of how modernizing the data layer can improve decision automation. Connecting siloed systems while maintaining flexibility and minimizing disruption is a challenge for many organizations. Incremental modernization seems like a practical approach to reducing complexity while supporting future growth.