Community Archive (Customer) asked a question.
After moving WS_FTP Server to a new machine, unable to log into thinclient or aht (ad hoc transfer) module portals.
We have moved WS_FTP Server to a new machine, and have transferred our server license to the new instance.
I am able to log into the WS_FTP Server administrative portal. I am also able to log in with the same credentials using a FTP client (winscp). But when I try to log into either the web/thinclient or AHT module portals with the same credentials, the log in is rejected. The error message is 'Login Error Please check your Username and Password'.
I am having a similar issue. Server was not moved but restarted for patching. I can get to the web/thinclient but cannot log in. I can log into the admin portal with no issues. I am receiving the same error message when trying to log in. 'Login Error Please check your Username and Password'. I have tried to restart IIS as well as all IPSwitch services but this did not help. I also noticed that on the admin portal under Session Manager, connection attempts are increasing in number but there are no active sessions to the WS_FTP server.
Is there any resolution to this issue? I am getting the same thing when attempting an upgrade from 7.6.2 to 7.7, I can log into the admin portal and via filezilla. However when attempting to use the ThinClient I get Not authorize for web access. Attempted the upgrade twice with the same results. Checked all .config files, and verified settings Checked all DB settings listed in the documentation. Will be contacting support in the morning, but really wanted to get this buttoned up to get ready for the move to 8.6