Community Archive (Customer) asked a question.

April 29, 2015 at 2:55 PM
Not all devices show green lights after upgrading to v16.2.9
We finally upgraded from v12 to v14 and then v16.2.9, and running it in the test environment. However, after importing the backup database, some of network devices show red lights in network device group. I have confirmed with network people and they told me all of network devices are up and running.   Can someone please tell me how to make sure that upgrade process ran successful(I did get database upgrade success message after running mismatch database upgrade)? Also why those network devices are not showing the current status? All other devices status match the live environment WUG. Thank you.
  • 6 answers
  • 169 views

  • Community Archive (Customer)

    Thanks for the screenshots. Is this a screenshot from the actual test server (sy-wug01)  itself or your desktop?
    My 1st logic is to confirm that the test server itelf can actual ping 172.16.113.230. If you can ping that IP from that actual test server itself then there may be issue with the component of What's UP that does the pinging.

  • Community Archive (Customer)

    Thanks fo rquick reply.
    Snapshots took from WUG web interface on my desktop, and I ran Ping command on my desktop. too. Just ran Ping command on test server through rdp, and got "Request timed out" back. Thank you for helping.

  • Community Archive (Customer)

    Please see the screenshots below. This one shows down, but when I ran Ping command, I got reply successful. It only has one active monitor which is Ping, and SNMP is not configured. From screenshots, you can see It looks like it didn't get any update after the date I imported the backup data which is 4/19/15. Thank you.
    <img src="/download/.attachments/wug1jpg~12" alt="wug1.jpg" width="1268" height="663" style="border: 0px;"/><img/>

  • Community Archive (Customer)

    It  looks like another domain controller has the same issue. It's up and running, showing green status in live WUG environment, and able to ping from any desktop or servers; however, it's showing red light in testing WUG, and not able to be ping for testing WUG server. Please help....

  • Community Archive (Customer)

    Can you give us some more info about what monitors are reporting down for a few devices? Some screenshots would be nice
    Based on a device in the test env. If you have a device with 2 active monitors (Ping and SNMP). If snmp was reporting down it's possible that he credentials for snmp did not import properly.