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Unable to connect to Sitefinity backend

  • Unable to connect to Sitefinity backend
  • Hi,

    I am trying to access the sitefinity application (website) hosted on my web server. When i browse my website from the IIS, i get routed to https://localhost:8443 on IE (which is fine.) saying Login to Backend. As soon as i navigate to the URL localhost:8443/sitefinity the URL gets redirected to localhost:8443/.../SWT

    and i get an error as below

    Exception type: ItemNotFoundException 
        Exception message: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

    Detailed Error:-

    Event code: 3005 
    Event message: An unhandled exception has occurred. 
    Event time: 31/05/2016 11:34:21 
    Event time (UTC): 31/05/2016 10:34:21 
    Event ID: bb74afaa10954ad8b4384e29dcb4a557 
    Event sequence: 5 
    Event occurrence: 1 
    Event detail code: 0 
     
    Application information: 
        Application domain: /LM/W3SVC/2/ROOT-1-131091644296935643 
        Trust level: Full 
        Application Virtual Path: / 
        Application Path: D:\inetpub\wwwroot\SIT1\EmployerPortal\ 
        Machine name: <MachineName> 
     
    Process information: 
        Process ID: 3508 
        Process name: w3wp.exe 
        Account name: MachineName\UserId 
     
    Exception information: 
        Exception type: ItemNotFoundException 
        Exception message: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.
       at DynamicModule.ns.Wrapped_OpenAccessPageProvider_c3e6f875d9b84d41be23f96a61e34191.GetPageNode(Guid id)
       at Telerik.Sitefinity.Modules.Pages.PageManager.GetPageNode(Guid id)
       at Telerik.Sitefinity.Services.SingleSiteContext.SingleSiteProxy.get_SiteMapName()
       at Telerik.Sitefinity.Web.SiteMapBase.GetSiteMapProvider[T](String rootName)
       at Telerik.Sitefinity.Web.BackendSiteMap.GetCurrentProvider()
       at Telerik.Sitefinity.Modules.Pages.PageManager.RenderPage(HttpContextBase context, Guid pageNodeId, Action`1 pageAction)
       at Telerik.Sitefinity.Security.Claims.ClaimsResolver.RenderLoginForm(HttpContextBase context, String errorMessage)
       at Telerik.Sitefinity.Security.Claims.SecurityTokenServiceHttpHandler.ProcessRequest(HttpContextBase context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     
     
    Request information: 
        Request URL: localhost:8443/.../SWT
        Request path: /Sitefinity/Authenticate/SWT 
        User host address: ::1 
        User:  
        Is authenticated: False 
        Authentication Type:  
        Thread account name: MachineName\UserId 
     
    Thread information: 
        Thread ID: 11 
        Thread account name: MachineName\UserId 
        Is impersonating: False 
        Stack trace:    at DynamicModule.ns.Wrapped_OpenAccessPageProvider_c3e6f875d9b84d41be23f96a61e34191.GetPageNode(Guid id)
       at Telerik.Sitefinity.Modules.Pages.PageManager.GetPageNode(Guid id)
       at Telerik.Sitefinity.Services.SingleSiteContext.SingleSiteProxy.get_SiteMapName()
       at Telerik.Sitefinity.Web.SiteMapBase.GetSiteMapProvider[T](String rootName)
       at Telerik.Sitefinity.Web.BackendSiteMap.GetCurrentProvider()
       at Telerik.Sitefinity.Modules.Pages.PageManager.RenderPage(HttpContextBase context, Guid pageNodeId, Action`1 pageAction)
       at Telerik.Sitefinity.Security.Claims.ClaimsResolver.RenderLoginForm(HttpContextBase context, String errorMessage)
       at Telerik.Sitefinity.Security.Claims.SecurityTokenServiceHttpHandler.ProcessRequest(HttpContextBase context)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

     

    Please note : My App Server and DB Server are two different machines. And I have double checked, the SQL connection exists to the DB's from the Application server.

    Any help on this front is appreciated as this issue is driving me nuts.!!!

  • Hello Meenakshi,

    You can check this similar discussion here:
    http://www.sitefinity.com/developer-network/forums/general-discussions-/you-are-trying-to-access-item-that-no-longer-exists-error-when-clicking-on-create-a-user-button#Hk8xJsE3622pWP8AAERlJg

    Regards,
    Svetoslav Manchev
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  • Hi Svetoslav,

    Thanks for the response. In my case the issue was that sf_page_data was empty rather than that it should have had the default pages in it. So, after figuring that out and restoring the proper database with contents, my problem got resolved.