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Image does not appear when rendering html as PDF (Doc.Template)

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Image does not appear when rendering html as PDF (Doc.Template)

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smartsysISV
Posted by
on 20 Apr 2017 22:02

When I'm using a html-template with a logo (image) this is ok as html.

When i set "Render as PDF" the image not appear in the document.

Private cloud.

ex:

<html>
<img align="left" border="0" height="30" src="{!#SETTINGS.invoicelogo#url}" width="148" />
</html>

Any idea?
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All Replies
  • Rajkumar Mateti
    Posted by
    on 21 Apr 2017 5:32

    Hi smartsysISV,

    I can see logo coming correctly when HTML template with Rendered as PDF in 4.5 version.

    Which version of Rollbase you are using?

    Thanks,

    Rajkumar
  • Karthikeyan Bhaskaran
    Posted by
    on 21 Apr 2017 6:37
    Hello Stein,

    I could not replicate this either - tried it in both 4.4.4 and 4.5.
    Can you try with a simple test case - if reproducible, then please share the app [and the details of the logo image field in the Settings object] ?

    Thank you,
    Karthikeyan
  • smartsysISV
    Posted by
    on 21 Apr 2017 7:00

    Yes, the same template is fine in both 4.4 and 4.5 in the public cloud.

    You can use a template like the one i show in the initially case-description.

    In html everything is fine, when render as pdf the image disappear.

    It has to be something with the pd4ml-congfig in my private cloud, but I can't see any options.
  • Santosh Patel
    Posted by
    on 21 Apr 2017 11:26

    Follow these steps to enable PD4ML config in your private cloud:

    - Log in to master/root tenant

    - navigate to /master/system/liveProps.jsp

    - Add an entry with these values

    Key: enablePD4MLDebug

    Value: true

    - Now perform the PDF generation and you should see some PD4ML logging in tomcat logs (<tomcat>/logs/catalina.out or catalina.<todays_date>)

    If the image token was correctly resolved you will see PD4ML making a request to fetch the image using the URL. Verify that url to ensure that the image is reachable from the server.

    NOTE: Remember to turn off this setting later, if you are in production.
  • smartsysISV
    Posted by
    on 21 Apr 2017 16:34

    Here is errormessages in log:

    version: PD4ML 3100 Pro DMS

    cache disabled.

    (re-)reading www.smartlogin.no:8830/.../Image

    loading www.smartlogin.no:8830/.../Image [1003ms]

    Connection refused: connect: www.smartlogin.no:8830/.../Image (socket timeout 0ms)

    image www.smartlogin.no:8830/.../Image has zero length.

    can not load image: www.smartlogin.no:8830/.../Image

    done in 1059ms.

    I can see errormessage "Connection refused" and socket timeout?

    But if I try to open this address form a web-browser the logo is loading ok.

    If i try to show this template as html (and not render as pdf) it also works fine.
  • Anvi Jain
    Posted by
    on 24 Apr 2017 6:01

    Hi Stein,

    Make sure the server (not a client browser) can resolve smartlogin.no DNS name and has a routing to it. Log into the server and try to load any smartlogin.no URL with wget,curl or anything similar.

    Thanks,

    Anvi
  • murali
    Posted by
    on 25 Apr 2017 20:22
    Verified Answer
    Verified by
    Looks like internally from inside prod servers, the  www.smartlogin.no:8830 is not reachable. Please check your internal connectivity ( do a curl   www.smartlogin.no:8830/some-path  from within prod/master/other  servers to verify)
  • mzhalbyrov
    Posted by
    on 4 May 2017 11:49

    I had the same issue.

    Problem in internal connectivity.
  • smartsysISV
    Posted by
    on 5 May 2017 16:49

    How do you fix this?
  • Ramana Kaza
    Posted by
    on 19 May 2017 9:27

    Your network guys should be able to resolve this.