Error creating new record at specific tenant - Forum - Rollbase - Progress Community

Error creating new record at specific tenant

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Error creating new record at specific tenant

  • Hello! 

    I am using ISV partner.

    I publish an App, and on of my tenant can not creat one object record (he can creat records in the other objects at the same app) 

    I get this error:

    Would love your help! 

    Thanks! 

    Tehila

  • Hi Tehila,

    Can we get on a call to discuss this? Please send your availability to my email sdurisea@progress.com

    Regards,

    Shiva

  • Hi Tehila,

    As suggested in the support case instead of creating field from "Update Field Value" trigger you could be using the following solution:

    Create a related field in "Crane Object" by selecting the related object as "Summary Information" with related field "Amount of records".

    This will resolve the problem.

    Meanwhile we will investigate further to analyse the root cause for the error.

    Regards,

    Shiva