Anyone have experience building a service desk with different access? - Forum - Rollbase - Progress Community

Anyone have experience building a service desk with different access?

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Anyone have experience building a service desk with different access?

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Hi,

We can download a help desk module from marketplace, but I am looking for more strict access control: Different access level associated with different ticket types. Eg. Tickets are marked as type A and type B, etc. User Group A can only view type A tickets and User Group B can only view type B tickets, but user admin can view both type A and type B tickets.

Has anyone build something similar before or is there any best practice? Thanks. 

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  • You should look at adding LDF permissions - documentation.progress.com/.../index.html

  • Thanks Anoop. It looks similar at a glance. I will read through.

  • Hi Cayla - I have emailed you an example using LDF for your specific scenario - along with responses to the other questions you asked me directly.

    Cheers!

    Daniel.