I was wondering if Rollbase has a function to view a mailbox and automatically create records, based on newly received e-mails.
We are using a Service Support application in Rollbase.We log all our support cases there as a record and update this record, whenever we have send a mail or had contact with the owner of the case.
What we are trying to accomplish is that our Mailbox will be "watched" and when a new e-mail is received in this mailbox, we would like Rollbase to automatically create a record in the Service Support application (log a case).
Kind regards,Ramon Schouten
Rollbase provides some Server-side APIs to read email messages. Please refer the following doc link. You can create a batch job and write the logic to read the e-mail messages, then invoke Server-side API rbv_api.createRecord to create records in Rollbase.
The other way is you can use third-party software like zapier or IFTTT to watch mailbox and invoke Rollbase REST API createRecord when a new e-mail is received.
Thanks for your wuick reply!
I have tried this, but I don't think it will work because it is a Microsoft Exhcange Server.
I have tried the above, and have tried the IMAP settings of Office, but only smtp seems to work.
But still the SMTP comes with the following error:
Is there any way to still get this workign without using 3rd party software?
Please use the 993 port number. It worked for me.
I have it working a nicely, fashion through Zapier.
The Rollbase method worked for me, but I prefer the coding in Python over Java, since this is easier to understand for me and my colleagues aswell.