I have a small issue with the PDF files.some of the users when they try opening the attached PDF file we get the error and after sometime if you click the same PDF document it opens without any issues. First time the error it throws is " System Error - You do not have permission to access this record" but we just wait for 2-3 minutes and click the same link it opens like a charm...
Any help plz
Well that sounds really silly.. but that's the fact.
I'm trying to replicate the same issue by assigning the same rights as the person facing issues to the test user but it works fine.
If I'm tying to do the same with the user having issues its giving such a vague issues like saying no permission to view the attachment.
I can read the announcement properly but only thing is not able to click open the PDF document. for UW manager
Well this is the link it shows.
I also tried assigning the user role as the who is getting the issue, but unfortunately the test user is not getting the same issue at all
The normal link to that PDF file is
https://www.rollbase.com/prod2/servlet/File?sessionId=&dir=data&id=109042419&c=51684403&objDefId=55830113&name=pdf_attachment which is what I'm able to view with the test user we have assigned the same User Role as the one who is facing that issue
Thanks for your reply
Well you can cut the first option out, as I've tried with couple of temporary users in the same browser it works fine.
Also I've tried all the possible options in the system, but unfortunately its working for some users of the same group and for some it throws the system error.
Normally what type of permissions should be available for this type of attachments.
My question is : If users are able to see the post why is it throwing error only on the attachment....