Since we tried to install Rollbase in the public cloud yesterday, I am unable to login to Rollbase with users and passwords that worked previously in the private cloud with local host .
I also get an error when I try to use the link “Forget Password”.
The errors is: Error: Invalid User Name or Password. Please try again. If you have forgotten your password, please use "Forgot password" link to reset it
When I use "Forgot password" link, the error is:An account with user name firstname.lastname@example.org was not found. Please contact your System Administrator or try again.
Can anybody PLEASE help as this is my first application and I need it urgently.
What Public Cloud account did you use to import your private app into Public Cloud ?
Rollbase Public Cloud needs Progress ID for login. Private Cloud (localhost) users are not imported into public cloud automatically
Thanks for your prompt reply.
I think my statement was misleading. I meant that I could not access the application that is currently on my pc.
It is a private cloud installation on local host(I also used my pc's IP Address to test the portal within our network on my Ipad). Is there a way that we can see what users is on Rollbase?
What changes did you make from yesterday ? Did you try to upgrade to new version ?
The problem has been solved in the meantime thanks to Stephen from Aigs. Problem was that admin1 user was deleted.
Thanks for all the help.