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Documentation feedback

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Quick question: is it appropriate to use docfeedback@progress.com for both doc bugs and doc change/enhancement requests, or are there other channels that should be used?

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  • I used to send my doc stuff through Roberta Miller. Now that she's moved on to do work on the other side of the phone I'm not sure who would get these. I'd suggest entering them as support cases.

  • Hi Rob,

    All documentation questions should be logged as cases with support. Support will then review and decide whether to log defects on behalf of the customer or if the customer should log an enhancement request on the IDEAs community forum:

    knowledgebase.progress.com/.../P11255

    Thanks,

    Paul

    PAUL J. CONNAUGHTON

    Principal Customer Support Engineer

    PROGRESS SOFTWARE CORPORATION

    DIRECT  +1 781 280 3064    |  MOBILE  +1 508 254 0465

  • Great, thanks Paul.