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PROGRESS OpenEdge 32Bits 11.6 - SYSTEM ERROR

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PROGRESS OpenEdge 32Bits 11.6 - SYSTEM ERROR

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Hello everyone,
I allow myself to post on the forum for a problem that one meets with one of our client. 

Following maj Progress V9.1E to 11.6, it encounters the following messages randomly:

System Error: error I / O 22 on readfmb, ret -1, fich.7 (rcda11852), addr 142213120 (290).

 


We look at the articles of the kb Progress by applying the recommendations, but without results ...
Thank you in advance for your assistance.
Verified Answer
  • Hi,

    The reason Rob asked about -T is because the error message you reported mentioned a temporary file that was generated by the Progress session (rcda11852).  rcda files are generated by the Progress session to store r-code that is loaded during the session.

    Typically when we see file access errors like the one you reported it's because there's some sort of access issue(permissions, availability, etc) with either the "Working Directory" or the "Temp Directory".

    The Working Directory is the "Start-in" directory in the shortcut you launched the process from, or the directory you were located in when/if you ran the process from the command shell.  The Temp Directory is specified using -T.

    You should ensure the following:

    - The users that encounter the error have the folder mapped and can open both the working and temp directories using Windows Explorer and can write files to them

    - The folder(s) in question are not being scanned by some anti-virus software (i.e. add the folder to the exceptions list)

    If these do not provide a solution you should open a case with technical support for further investigation.

    Regards,

    Ken McIntosh

    Progress Technical Support

    Kenneth S. McIntosh

    Principal Technical Support Engineer

     

     

All Replies
  • Where is the client's temp directory (-T)?

  • Hello and thank for your answer.

    The temp directory is in the user directory (on a server like \\SRVDATA\USERS\TOTO).

    I did a security check, the user has all rights to his directory.

  • Is that a remote share or does the client process also run on that server?

  • At this client, the USERS directory is stored on the BDD server with the following programs:

    \\ srvbdd\USERS

    We have 2 RDS and 1 BDD

  • I'm sorry, I don't understand what "RDS" and "BDD" are.

    What I am trying to ask is whether the client process (e.g. prowin32.exe or prowin.exe) is running on the server SRVDATA, which is where you said the -T directory is located.

    The temp directory should be local to the client.  If it is located on a network share then there can be impacts to client performance and reliability.

  • Hello and sorry for my abbreviation :)

    RDS: Remote Desktop Server

    BDD: Database (in French)

    The Prowin32.exe process is locally located on the RDS and the -T is located on the BDD server.

    This infrastructure is in place for many of our customers and is not a concern.

    But at this precient customer, following the update of Progress from V9 to V11, we have this problem.

  • Hello,

    I just modified the p_menu.pf and the -T to point it locally on the RDS servers.

    I keep you informed of the evolution of the problem

  • Hi,

    The reason Rob asked about -T is because the error message you reported mentioned a temporary file that was generated by the Progress session (rcda11852).  rcda files are generated by the Progress session to store r-code that is loaded during the session.

    Typically when we see file access errors like the one you reported it's because there's some sort of access issue(permissions, availability, etc) with either the "Working Directory" or the "Temp Directory".

    The Working Directory is the "Start-in" directory in the shortcut you launched the process from, or the directory you were located in when/if you ran the process from the command shell.  The Temp Directory is specified using -T.

    You should ensure the following:

    - The users that encounter the error have the folder mapped and can open both the working and temp directories using Windows Explorer and can write files to them

    - The folder(s) in question are not being scanned by some anti-virus software (i.e. add the folder to the exceptions list)

    If these do not provide a solution you should open a case with technical support for further investigation.

    Regards,

    Ken McIntosh

    Progress Technical Support

    Kenneth S. McIntosh

    Principal Technical Support Engineer

     

     

  • the file called “rcda11852” is probably the 4gl runtime’s backing store for temp tables. since we don’t know the suffix, it could also be the scratch file used for sorting or one of the other temporary files used by the 4gl runtime.

    some possible causes for this error on windows are:

    vmware snapshot running on volume that contains the file

    third-party backup software running on volume that contains the file

    anti-virus scan running on the file

    file is on a network file system and a network error has occurred

  • Isn't it the case that the DBIxxxxxxx is the temp-table backing store, and rcdxxxxxx is the r-code cache?

  • yes, you are correct. my mistake.

    the rcd file is the r-code swap file.

  • Hello everyone.

    Thanks for your help, the problem is solved. It was a problem with the temporary file location.