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Installation of OpenEdge 11.6 crash with Java error

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Installation of OpenEdge 11.6 crash with Java error

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hs_err_pid19935.log

Hello,

uname:SunOS 5.10 Generic_150400-22 sun4v

OpenEdge 11.6 Solaris Sparc 64bi 

Installation fails with the error:

the log file hs_err_pid19935,log attached

Earlier at the installing 11.5 this error has not been.

Somebody faced such errors.
How can I fix it?

Regards,
Valeriy

Verified Answer
All Replies
  • We are looking in to this issue.

                -- Kousik (Installer team)

  • This is certainly something we haven’t seen internally. Would you please open a support case so we can investigate further?
     
    Thanks
    Dave
     
  • Hello –
     
    I’m sorry you are having a problem installing OpenEdge 11.6. We are looking into this with the highest priority.
     
    Regards,
    Kris Murphy
     
  • We have created a similar configuration machine as you have mentioned i.e SunOS 5.10 Generic_150400-22 sun4v Solaris Sparc 64bit and tried installing 11.6 all the products open edge supports but issue does not seems to be reproducible.

    Can you please confirm the below:

    1. Can you try in a different machine?

    2. Are you using root user?

    3. Which all the products selected for installation?

    4. Can you retry installing in a different install location after cleaning up the older corrupted installation from your machine.

    We have investigated on the attached log but it does not much information what could have caused this issue.

    Thanks

    Kousik

  • Hi Valeriy,

    If you are still experiencing the problem with installation process,  Would you please open a support case so that we can investigate further?

    Thanks

    Kousik

  • Hello,

    Unfortunately my ProgressID have any problems and I do not get a notification from the Community, so I could not answer you right away.

    I opene the case - 00329206

    Regards,

    Valeriy

  • In closing, this problem is related to the Java version shipped with 11.4, 11.5 and 11.6 (1.7.0_45) described on

    bugs.openjdk.java.net/.../JDK-8035283

    For further information refer to Article: knowledgebase.progress.com/.../000066850