I have a client whom have setup the client application on new Laptops (with touchscreen feature) running on Windows 8.1 OS encounters an error as shown below:
These are the Windows Event Viewer log:
Faulting application name: prowin32.exe, version: 10.2.8.1907, time stamp: 0x5282c51dFaulting module name: comctl32.ocx, version: 22.214.171.124, time stamp: 0x34c80716Exception code: 0xc0000005Fault offset: 0x00030b03Faulting process id: 0x174cFaulting application start time: 0x01d0d586364655d7Faulting application path: C:\OpenEdge\bin\prowin32.exeFaulting module path: C:\Windows\SYSTEM32\comctl32.ocxReport Id: cb6014db-4179-11e5-828b-0c8bfd782dd1Faulting package full name: Faulting package-relative application ID:
I have tested the application on a laptop (without touchscreen feature) on Windows 8.1 OS and is working fine.
What may have been the cause?
Good day Tai
We've had a similar problem in the past; I have found that it is the touch screen services that are causing this problem. On the computer with the touch screen ability, you'll need to disable/stop the services of "touch keyboard and hand writing services". Once you've done this, run the application... If I remember correctly, you could activate the service once you've gone past the point you received the error.
comctl32.ocx -> that's the Microsoft Common Controls version 5.
knowledgebase.progress.com/.../000050296 -> for a way to prove if this is a problem with the controls or with OpenEdge.
support.microsoft.com/.../896559 for a potential, but unconfirmed root cause (which affects any treeview / listview control)
Faulting application name: prowin32.exe, version: 10.2.8.1907, time stamp: 0x5282c51d
Faulting module name: comctl32.ocx, version: 126.96.36.199, time stamp: 0x34c80716
Exception code: 0xc0000005
Fault offset: 0x00030b03
Faulting process id: 0x174c
Faulting application start time: 0x01d0d586364655d7
Faulting application path: C:\OpenEdge\bin\prowin32.exe
Faulting module path: C:\Windows\SYSTEM32\comctl32.ocx
Report Id: cb6014db-4179-11e5-828b-0c8bfd782dd1
Faulting package full name:
Faulting package-relative application ID:
this post as spam/abuse.
Thank you all for your help and advises! Have informed my clients, will update back again!
My client have tested, indeed after disabling the 'touchscreen' service, Progress client is able to operate as usual. But just when the service is enabled back, Progress client will throw the error.
For now I will look into the PKB suggestion as mentioned by Frank Meulblok.