The promise of BPM is to make your business more efficient and deliver  that ever elusive continuous improvement. This continuous improvement, though very desirable and conceptually simple, has been a challenge for  all businesses. The key question remains.How can I know what needs to  be improved? And once you know something needs improvement, how can you  act on it. We all agree that in order to stay competitive, business  processes need to be improved continuously. But how can we make this  happen? This white paper will tell you how.