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Unable to access apps in Telerik cloud

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Unable to access apps in Telerik cloud

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Normally when I log into the Telerik cloud I access my apps by clicking on the Account icon and then choosing the Telerik Platform option from the Account menu.  Today there is no Telerik Platform option on the menu.

My account is paid up and in any case Progress has extended its expiry date to the end of Telerik in May 2018.  When I last logged into the Telerik cloud around Oct 31 or Nov 1 the Telerik Platform option was there and worked.

I have put a question in to Progress Support, but if anyone knows the solution and can quickly tell me here then I'd be very grateful.

Thanks,

gord.

Verified Answer
  • Progress Support has given me an answer.

    I have been using www.telerik.com/.../telerik to log into the Telerik cloud and that address now leads to the problem I described.

    If I instead use https://platform.telerik.com to log into the Telerik cloud then I will be sent directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is good again.

  • Progress Support has provided an answer.

    I have been logging into Telerik cloud using the address www.telerik.com/.../telerik.  Using this address leads to the problem I have described.

    If I instead use the address https://platform.telerik.com/ then my login goes directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is now good.

  • Progress Support has come back with an answer.

    I have been logging into Telerik cloud using the address www.telerik.com/.../telerik.  Using this address leads to the problem I have described.

    If I instead use the address https://platform.telerik.com/ then my login goes directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is now good.

All Replies
  • Progress Support has given me an answer.

    I have been using www.telerik.com/.../telerik to log into the Telerik cloud and that address now leads to the problem I described.

    If I instead use https://platform.telerik.com to log into the Telerik cloud then I will be sent directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is good again.

  • Progress Support has provided an answer.

    I have been logging into Telerik cloud using the address www.telerik.com/.../telerik.  Using this address leads to the problem I have described.

    If I instead use the address https://platform.telerik.com/ then my login goes directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is now good.

  • Progress Support has come back with an answer.

    I have been logging into Telerik cloud using the address www.telerik.com/.../telerik.  Using this address leads to the problem I have described.

    If I instead use the address https://platform.telerik.com/ then my login goes directly to the Telerik Platform.

    It's not the solution I expected, but it is a solution so all is now good.