Introduction

This decision modeling case study examines how the Corticon provides a way to automate a decision about whether a customer pre call is required or not.

Collect and Review Rules needed for each decision

To make this decision we will need some rules.

Here are some sample rules provided by a customer

If the shipment contains perishable items then a pre call is required

If the customer's annual revenue is under $1000 then a pre call is not required

We will walk through the entire process of modeling these rules, including the discovery of errors, ambiguities and incompleteness using Corticon Studio.

A second example is modeled using these rules

Is there a truck scheduled for this customer with the right item and right quantity?

Is there a truck scheduled for this customer with the right item but insufficient quantity?