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Title	Remote clients occasionally fail with error 290 when opening pl files

URL Name	000054678

Article Number	000170427

Environment	Product: OpenEdge Version 10.x, 11.x OS: Windows

Question/Problem Description

When attempting to open pl files stored in shared locations remote clients and AppServer agents fail with error 290
AppServer agents crash with java.lang.NullPointerException, which leads to quickly running out of available agents to handle incoming requests
The subsequent requests to the AppServer fail due to error 8089

Steps to Reproduce

Clarifying Information

Failures occur sporadically when accessing files stored on shared drives in remote locations

Error Message	(290) SYSTEM ERROR: I/O error 22 in readit, ret -1, file 11, addr 0 (290) SYSTEM ERROR: I/O error 9 in readit, ret -1, file 8(\\remote_share\library.pl), addr <offset>. ERROR: No servers available. (8089)

Defect Number

Enhancement Number

Cause

The problem is related to a Microsoft issue with file caching

Resolution

1. On the server where the share of the file is located, open the Properties of the share:

2. Go to "Sharing" -> "Advanced sharing" -> "Caching"
3. Check the "No files or programs from the shared folder are available offline" option

Workaround

Notes

References to Other Documentation:

Progress Articles:

SYSTEM ERROR: I/O error 290 on Citrix server
"(290) error on Progress clients using Windows Terminal Server and/or Citrix Metaframe"
"Error 290 with Progress clients using Windows 2000 TS SP3 or SP4 with application deployed on a network drive"

Keyword Phrase

Last Modified Date	11/20/2020 7:29 AM

Remote clients occasionally fail with error 290 when opening pl files

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