Community Archive (Customer) asked a question.
WhatsUp tries to communicate to IP 156.21.10.14 ?
Dear all,
one of our network enginiers found that our WhatsUp Server tries to connect to the '156.21.10.14' every 4 hours.
Goolgle says that this IP adress belongs so IPswitch ..- i wonder what this is? Why is WhatsUp trying to connect to this adress.
Does anybody know the answer?
bye,
axel rosemann
<img style="border: 0px none;" alt="2015-11-05_08h33_26.jpg" src="/download/.attachments/2015110508h3326jpg" height="631" width="826"/>
I might check again , when upgrading to 163.x, what we plan to do in the upcoming weeks.
bye,
axel
Which version of the product are you using? I'm not sure when that was added, but will check based on the version you have installed. Thanks,
Robbie
it's version 16.2.9.
bye,
axel
I was unable to locate an installed version of 16.2, but I am told by our deployment team that the process is the basically the same between the versions. Please follow the steps below, and let me know if you are still having issues opting out.
1) Locate the WhatsUpGold-Setup file in [disk]\program files (x86)\Ipswitch
<img src="/download/.attachments/wugsetup1png~1" alt="WUGSetup1.png" width="755" height="238" style="border: 0px;"/>
2) Double-click to launch the set up file.
3) On the first screen of the installer, you should see the "Help us to improve WhatsUp Gold..." dialog. Uncheck the box, and then click Next.
<img src="/download/.attachments/wugsetup2png" alt="WUGSetup2.png" width="748" height="547" style="border: 0px;"/>
4) Any time after you have clicked that Next button above, you should be able to Cancel the installation.
Did you opt-in to give anonymous data when you installed WUG? If so this is the telemetry data that is being sent back to ipswitch.
You can opt out by running the installer again, and deselecting the opt-in checkbox on the first page of the installer. After unchecking the checkbox, click the Next / Continue button and that will immediately send a stop message to the system. From there you do not need to finish installation.
Robbie
Thanks for posting the screen shot. In 16.2.9. I'm terribly sorry I misguided you as to where that option is located in the installer. You could try continuing through the installer to see if it's on one of the other screen, using the "advanced" options, otherwise, you should find it when you upgrade to 16.3.x.
Robbie