Community Archive (Customer) asked a question.
Missing sites / ini file empty
Somehow the ws_ftp.ini file for my WS FTP Pro 12 has disappeared (or been overwritten). All of my saved sites have disappeared. The INI file in my \AppData\Roaming\Ipswitch\WS_FTP\Sites\ directory is dated today.
Are there any options for recovering this info? My workplace does not back up individual desktops, so that's not a possibility. I've been running this program for years and never had a problem like this before.
Thanks. j
I apologize for the broken link. The article can be found here: https://community.ipswitch.com/s/article/ka036000000kQXPAA2/How-to-move-my-Sites-to-a-new-machine-or-how-to-make-a-backup-of-my-Site-configurations-1307565976231
I am not aware of any known issue with WS_FTP Pro having sites disappear in Windows 10. Is it possible an Antivirus or other product is quarantining/removing the ini file? Another possibility is if you are in a virtualized environment which causes the user profile location to change with each login this may be causing a problem. If these suggestions do not help, I would recommend contacting our support team to help troubleshoot further.
Thanks,
Jason Harville
Technical Support Manager
T 706.312.3521
[http://smart.ipswitch.com/v2/a/ipswitch_communityasp/594d318d803014694309a120-zBxlg/logo.png]<https://community.ipswitch.com/s/>
This keeps getting worse. I added a Site and it was there, disconnected when I was done. When it went back to Sites, nothing was there!! It doesn't even save for a couple of seconds! I checked the location for where it gets saved to make sure it was the right place. I'm on Windows 10.
That link doesn't work. I throws me out to the home page. I need those sites back. What happened that they got wiped out and how do I get them back?
Please refer to the following KB article which defines all possible locations for ini files depending on OS version, product version, and other variables:
http://ipswitchft.force.com/kb/#!/article/How-to-move-my-Sites-to-a-new-machine-or-how-to-make-a-backup-of-my-Site-configurations-1307565976231/ws_ftp.ini
I hope this helps!
Thanks,
Jason Harville