Community Archive (Customer) asked a question.
Whats Up Gold 2019 Discovered Device can not be updated into My Network
Hi,
I have the Issue that one of our Servers is not updating into My Network
It says that it is monitored but i cant find the device in My Network, and at the beginning of the Display name, it has the sign that it is not monitored yet.
I tried to delete the device but it comes back a few seconds later after i deleted it. Maybe because its marked as monitored?
So what can i do?
Thx, that helped, i see the device now in My network after i re-discovered it and now i can delete it on both sides.
Thank You,
Yes, In the logfiles it says that the device was being merged and it suceeded.
Assuming you are searching by IP, that would be why you're not finding it in My Network most likely. You'll probably have to delete the device it merged with then re-discover both. Make sure you put the IP and/or MAC Addresses (based on your findings in the logs) in the exceptions list so they don't keep merging. Settings > Discovery Settings > IP/MAC Address Exceptions
I don't think that's possible per the documentation:
A dark gray diamond indicates the device has been discovered by WhatsUp Gold but is not yet being monitored. Please note, this iconography is only used on the Discovered Network map.
https://docs.ipswitch.com/NM/WhatsUpGold2019/03_Help/1033/index.htm?41387.htm?toc.htm
If it's only showing up in Discovered Network you should still be able to delete it from there and try a new Discovery of it.
Is it being merged with another device?
Yeah i have tried that.
But is this possible that the device has a black diamond and is marked as monitored at the same time?
Because that is how the device is in the Discovered Network.
I have tried the Troubleshooting and it worked, thank you :)
Is there maybe an option, how i can delete the "old" device from Whats Up?
You should be able to just right click it and select Delete. But if it has a black diamond icon that would indicate it was never added to My Network for monitoring and was only just discovered.
So in Discovered Network does it have a black diamond next to it or a green/red ball?
Have you tried applying a filter in My Network with the top of the Group tree ("My Network") selected so that you're viewing all devices?
https://community.ipswitch.com/s/article/Troubleshooting-merging-or-missing-Devices-after-Discovery
Yes, It has a black diamond next to it.
Yes, I have a filter where i can see all devices in My Network, but this Device is not in there.
I will try the Troubleshooting.
Thx for your help so far