Active

• Progress provides technical support and product updates to customers under warranty or covered by a current service agreement for their product.
• Progress strongly recommends that customers upgrade to the most current version of their product.
• Progress reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue.
• Release types include:
• Major versions deliver new features and/or enhancements to existing functionality. New major versions must be activated on-line before they can be used. Updated activations are only provided for licenses covered by a current service agreement.
• Service packs include corrections for multiple security and/or product defects. Service packs are targeted to be delivered on a bi-monthly release cadence. Details of what is addressed in a given service pack will be documented in the product release notes for that specific version.
• Hot fixes are targeted corrections for security or product defects. Hot fixes are delivered on an as needed basis. Deployment of a hot fix will require the most recent service pack for the targeted major version.
• Service packs and hot fixes may not be available for all products and the determination for such is at Progress' discretion.
• Active phase starts when a major version is first made available for download on the Progress Community.
• Technical support includes the ability to log cases through the Progress User Community, online support such as recorded tutorials and demos, important customer notifications, access to beta software, early releases, Knowledge Base and our community-based support.
• For more information please see: WS_FTP Scope of Support

Sunset

• Progress provides technical support to customers under warranty or covered by a current service agreement for their product.
• Progress strongly recommends that customers upgrade to the most current version of their product.
• Progress reserves the right to require that a customer upgrade to the most current version of their product to resolve a product issue.
• No service packs or hot fixes are provided for versions of the product in the sunset phase. If a product defect is found and verified, Progress will make best effort to provide a work around but will not update the sunset phase version. Progress does not develop additional features and/or functionalities for the product and will advise migration to a newer version or related active product if that resolves the reported issue.
• Sunset phase begins the day after Active phase ends.
• Technical support includes the ability to log cases through the Progress User Community, online support such as recorded tutorials and demos, important customer notifications, access to beta software, early releases, Knowledge Base and our community-based support.
• For more information please see: WS_FTP Scope of Support

Retired

• Technical support will offer ‘best effort’ support which may require the customer upgrade to the most current version of their product to resolve a known product issue that is resolved within a more current version.
• Online help content including the community and Knowledge Base articles will continue to be available as additional resources.
• No product updates are provided for this version of the product. If a product defect is found and verified, Progress will make best effort to provide a work around but will not update the Retired software version. Progress does not develop additional features and/or functionalities for the product and will advise migration to a newer version or related active product if that resolves the reported issue.
• Retired begins the day after Sunset phase ends.

Notes:

• Releases not listed in the table below are considered Retired.
• The Active phase starts during the month listed. The actual day varies based on the release schedule.