Progress WhatsUp Gold Ideation Policy Guide
Last Updated: 23 July 2021
Welcome to the Progress WhatsUp Gold Ideation Platform!
We are thrilled and honored to have you join thousands of other users actively helping make WhatsUp Gold better. Our Ideation platform is designed to facilitate the product enhancement idea submissions and the corresponding review process in a collaborative and transparent manner.
Our product teams regularly review ideas submitted through the WhatsUp Gold Ideation Portal. We consider use cases provided, comments, and the number of votes when assessing the value and the urgency of implementing proposed changes in future product releases.
The Ideation platform supports the following idea states:
| Idea State | Description |
|---|---|
| New | All new ideas start in this state, to indicate that they were recently submitted. Our intent is to review new ideas within a month of their submission, but, in some cases, this can take longer. |
| Already Exists | This status indicates that a submitted idea for proposed functionality is already addressed in an existing release. Note: This status is not used to denote duplicate submissions. If we determine that the proposed ideais sufficiently similar to another existing idea, then we may merge the new idea with the existing idea. |
| Information Needed | This status indicates that the product team needs further clarity about the proposed idea, use cases or additional expressions of interest (votes) from other customers. Ideas in this status will be rejected if additional required information cannot be obtained for more than 4 months, for example, the original idea submitter cannot be reached. |
| Under Review | This status indicates that the product team is reviewing or researching this idea. This is a great time to post additional comments and questions to encourage voting. We strive to complete this review in under 4 months since the idea’s original submission, but, in some cases, this review may take longer. |
| Future Consideration | This status indicates that the idea is being considered for a future WhatsUp Gold release. Progress cannot comment on the anticipated availability timeline during this phase. This status only indicates that Progress included a corresponding feature in the product backlog for a future release. |
| In Progress | This status indicates that the work on the idea implementation has started. We encourage all interested parties to join the WhatsUp Gold Customer Validation Program (CVP) and follow our progress there. At this stage, Progress cannot comment on the timeline of the implementation availability in any of the upcoming product releases. |
| Shipped | This status indicates that the idea implementation was delivered in a specified product release. |
| Will Not Implement | This status indicates that a submitted idea is not in line with the direction of the WhatsUp Gold product roadmap and will not be implemented. |
The Idea submitter and voters will be notified by email as the idea progresses through each stage of the idea lifecycle. This notification will include an update on the status and explanation or relevant details regarding the idea’s progression.
Progress Software may contact the idea submitter for further clarification or discuss new ideas with CVP members to gather additional input and feedback.
We encourage all our users to submit new ideas, as well as vote and comment on ideas submitted by others, to help us better understand their use cases and business needs.
Sincerely,
WhatsUp Gold Product Team