Support Learning Center

These Onboarding Guides provide you with information about what you need to do next to help you have a successful experience with your Progress products. These guides also provides other product enablement content and resources.

Below you'll see information on:

Accessing your Product

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Accessing Product Downloads

(for MOVEit, WhatsUp Gold, and WS_FTP)

Easy Ways to Find Answers

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Searching the Progress Community

Using Docs.Progress.com for:


Using Docs.Ipswitch.com for WS_FTP

How to Use the Progress Community

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Accessing the Community

Subscribing to the Alert Notification System

Searching the Community

Community Rewards Program 

Product Enhancement Requests 

Navigating the Progress Community:

Opening and Managing Support Cases

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Managing Cases

(Does not include Chef)

Managing Chef Cases

(Chef specific)

Closing and Reopening Cases

Case Escalations

(Does not include Chef)

Defect Status in SupportLink

(Does not include Semaphore)

Managing Environment Profiles

(Does not include MarkLogic or Semaphore)

Checking your Support Level

(MOVEit, WhatsUp Gold and WS_FTP) 

Check out your Product Hub via the main navigation to find more videos such as webinars, walkthroughs, and other content.
This content will vary per product