LoadMaster Phone Assistance

Phone support is available for our customers on paid support plans. Our Technical Support Engineers will be available to assist via phone to ensure you have access based on our current support hours listed below. Our available hours are subject to your support level. Our support offerings are available 24x7 in English. Subject to availability, we may also be able to assist you in the following additional languages: Spanish, French, and German.

  • Standard – Monday-Friday 8am-6pm customer's local time.
  • Enterprise and Enterprise Plus – 24/7 availability.

What to expect

When you call into our support line there will be a few options before you speak to a Technical Support Engineer.

  1. If this is for LoadMaster or Flowmon product line.
  2. What type of inquiry is this.

Upon answer, the Technical Support Engineer will ask for your serial number for LoadMaster product. The serial number can be found on the LoadMaster home page please see screenshot at the bottom of this page for an example, or view our documentation page..

All phone calls create a ticket, but if the issue cannot be resolved on the phone, work will continue through our ticketing system to bring the issue to a resolution.

How to call our support team

North America:
Toll Free (US and Canada): +1 844 697 8010
Non-Toll Free: +1 781 896 7102
 
EMEA:
EMEA Main Number: +44 204 603 8909
UK: +44 808 281 2278
Germany: +49 800 182 5077
 
APAC:
Australia: +61 180 037 1092
Japan: +81 800 300 9701
India: +91 406 901 0115