I receive actions when an active monitor goes down but then I don't receive actions if anything else goes down on that device

May 6, 2020
Knowledge

Title

URL Name

I-receive-actions-when-an-active-monitor-goes-down-but-then-I-don-t-receive-actions-if-anything-else-goes-down-on-that-device

Article Number

000155382

Environment

Network Monitoring---

Question/Problem Description

We get one email and then nothing else for that device.

Steps to Reproduce

Clarifying Information

Error Message

null

Defect Number

Enhancement Number

Cause

Resolution

Actions assigned via the Actions tab under Device Properties are global per device. This means that for any active monitor that goes down, the action policy assigned will apply. Once any one active monitor goes down a device, that active monitor will go through the cycle per the configured Action Policy. Any other active monitors that go down after the initial active monitor will not trigger additional actions unless the original active monitor returns to a status of "Up" first.

If you want each active monitor to cycle through an Action Policy independent of other active monitors, assign an Action or Action Policy to each active monitor. See below for Guidelines on Creating Action Policies and Applying Actions to Active Monitors

Guidelines on Creating Action Policies

Applying Actions to Active Monitors

Workaround

Notes

Keyword Phrase

Last Modified Date

5/6/2020 3:20 PM

I receive actions when an active monitor goes down but then I don't receive actions if anything else goes down on that device

Files(0)

Was this article helpful?

Was this article helpful?

I receive actions when an active monitor goes down but then I don't receive actions if anything else goes down on that device

Information

Related Articles