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Upgrade SF 5.0 site to 5.4 Issue

  • Upgrade SF 5.0 site to 5.4 Issue
  • I am upgrading one of our websites from 5.0 to 5.4 through successive upgrades of each released version between the two. Each upgrade completes successfully and I can fully browse the site with no problem. When I upgrade from 5.3 to 5.4 the upgrade completes successfully in the Project Manager, but when I attempt to go to Administration or to browse the site, the browser just spins away until the connection terminates. I've restarted IIS, checked permissions and even rebooted the server to no avail. Upon checking the Application event log on the server, I get the following error showing up. It appears it is killing the site's w3wp.exe process for some reason...

    "Application Error" Event ID 1000

    Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc00000fd
    Fault offset: 0x0000000000054f61
    Faulting process id: 0xe6c
    Faulting application start time: 0x01ce1b6dd02224d7
    Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 50ed196a-8761-11e2-b0bd-000c29c73b0a

    Here are also subsequent messages that appear:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: w3wp.exe
    P2: 7.5.7601.17514
    P3: 4ce7afa2
    P4: ntdll.dll
    P5: 6.1.7601.17725
    P6: 4ec4aa8e
    P7: c00000fd
    P8: 0000000000053483
    P9: 
    P10: 

    Anyone have any idea why this is happening just with the 5.3-5.4 upgrade?

    Thanks!

  • Here is additional info gathered by debugging it:

    "StackOverflowException was unhandled

    An unhandled exception of type 'System.StackOverflowException' occurred in mscorlib.dll

    Make sure you do not have an infinite loop or infinite recursion.

    Not sure why 5.4 has triggered this. Everything was fine with the 5.3 upgrade earlier today... 

  • Hi Atanas,

    Yes, we do have a few custom content modules. How does that affect it? Especially when I can successfully upgrade the site through all versions up to 5.3? We aren't doing anything special or fancy, Just some simple content modules.

  • We don't have any custom module code like that. We pretty much just defined custom modules using the Module Builder and are using fairly basic widget templates. There also is nothing LanguageData based.

  • Hi,

    I have not encountered this problem after an upgrade from 5.3 to 5.4. Do you by any chance have any content based custom modules?

    Regards,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  • Hello,

    Would it be possible to go through custom module code and look for this line:

    public LanguageData CreateLanguageData()
            
                return this.CreateLanguageData();
            

    You need to change it to:
    public LanguageData CreateLanguageData()
            
                return this.Provider.CreateLanguageData();
            

    I investigated a similar problem and it ended up being caused by the custom module. It was only manifested when trying to create items. That is why I was not sure if it is the same case on your end as well but is worth investigating. 

    Greetings,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  • Hello,

    This was valid for custom modules built before the module builder, since you do not have such, the issue is entirely different. Would it be possible to open a support ticket and send us the generated error logs so that we can investigate the issue in detail.

    Thank you in advance. 

    Kind regards,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  • I'm also getting this same error. We were running 5.1 before I upgraded to 5.2 following the upgrade guide. After upgrading to 5.2 I browsed the site and everything worked fine. I received this error when browsing the site after upgrading from 5.2 to 5.4, again following the upgrade guide.
  • Anyone have any updates on this?
  • Yeah, the problem is in your config files...nothing to do with languages or anything custom.  it's like the worst bug to never be acknowledged or hotfixed...happened to me on 2 sites :)

    Of the top of my head I think ContentViewConfig.config

    There's some bug with lazy loading thats causing an endless loop or something internally.  Search that file for the word lazy it might come up, usually on the taxonomy items.  Delete those entries and reload, should be fine.  Could also try just outright deleteing that config and seeing if it just loads.

    ...1000% thats your problem, but I can't remember the EXACT config file.

    Steve
  • Hello,

     Steve is correct. This has been logged for fixing. Check your ContentViewConfig file for <config:lazy, create a backup of the file, remove the lazy config entries, save the file and try again.

    Kind regards,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  • This worked! Thank you.
  • Hi,

    I am glad to hear that you managed to resolve the problem. I hope this information will be helpful for other users who are experiencing the same symptoms. 

    Greetings,
    Atanas Valchev
    the Telerik team
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items
  • Atanas,

     I realize this post is fairly old, however, I am running into the same issue. The differences between my project and the one listed above are following:

    1) there are no references to <config:lazy/> in the ContentViewConfig

    2) There appear to be references in the LibrariesConfig and NewsConfig, but these are for the backend pages. I've tried removing it but no effect.

    3) We are getting the error upgrading the site to 6.0, not 5.4

    4) The configs are actually stored in the database, not in the Filesystem.

    Would any of these make sense as reasons why we would be receiving the System.StackOverFlowException error? If not are there any other configs or Sitefinity issues which would cause this error?

     

    Thanks,

     Val