After upgrading to SF7.2, the eCommerce product editing failed to load - Bugs & Issues - Bugs & Issues - Progress Community

After upgrading to SF7.2, the eCommerce product editing failed to load

 Bugs & Issues

After upgrading to SF7.2, the eCommerce product editing failed to load

  • After upgrading to SF7.2, the eCommerce product editing failed to load
  • with this message:

    You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: Telerik.Sitefinity.SitefinityExceptions.ItemNotFoundException: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
    Stack Trace:

    [ItemNotFoundException: You are trying to access item that no longer exists. The most probable reason is that it has been deleted by another user.]
    Telerik.Sitefinity.Data.OpenAccessExtensions.GetItemById(SitefinityOAContext oaContext, String id) +375
    Telerik.Sitefinity.Taxonomies.Data.OpenAccessTaxonomyProvider.GetTaxonomy(Guid id) +193
    Telerik.Sitefinity.Taxonomies.TaxonomyManager.GetTaxonomy(Guid id) +57
    Telerik.Sitefinity.Web.UI.Fields.TaxonField.get_Taxonomy() +124
    Telerik.Sitefinity.Web.UI.Fields.FlatTaxonField.InitializeControls(GenericContainer container) +387
    Telerik.Sitefinity.Web.UI.SimpleView.CreateChildControls() +88
    System.Web.UI.Control.EnsureChildControls() +189
    System.Web.UI.Control.PreRenderRecursiveInternal() +60
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Control.PreRenderRecursiveInternal() +222
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4297

  • Hello,

    Which is the version that you are upgrading from? 

    Can you please try to re-upgrade to the latest internal build of version 7.2 as there is some fixes related to ecommerce upgrade.

    In case this do not helps, I would recommend you to open a support ticket for detailed investigation of the issue.

    Regards,
    Svetoslav Manchev
    Telerik
     
    Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items
     
  • Hi,

    we upgraded from SF7.0.

    anyway, I will download the most recent version and try the upgrade process again.

     thanks

  • Hi,

     we downloaded the most recent version of internal build (7.2.5321), and applied upgrade to our  previous SF build (7.2.5310), unfortunately, we still got the same error when trying to editing existing eCommerce product. will try apply this update to our original SF7.0 build.

    Regards

    LL

  • hi,

    we downloaded the most recent internal build (7.2.5321.0), and then applied update to our original SF7.0 build. the problem of product editing is now resolved. thank you.

    (btw, we first tried apply 7.2.5321.0 update to our last 7.2.5310.0 build, but the problem remained there)