How do the Security settings for timeout actually work? - Forum - Rollbase - Progress Community

How do the Security settings for timeout actually work?

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How do the Security settings for timeout actually work?

  • What are the default timeout settings? All of our users request more time - if I look at the settings in the Subscription info, none of them should get logged out in a work day. Low Passwords must be at least 6 characters long. Passwords are case-insensitive Block unsuccessful login attempts: Never # minutes of inactivity before expiring sessions: 720 # minutes of usage before forcing users to login again: 1440 # minutes to wait before expiring record locks: 240
  • What's exact scenario? If entire customer zone is inactive for more than an hour the system will unload zone from memory. That will cause user to re-login. As well as server restart.
  • I am not sure of the exact scenario, only that users complain about being logged out frequently. So, assuming that the Security setting is "LOW", the ways that a user can get logged out are (1) their userid has been inactive for 720 minutes [12 hrs] (2) no one has done anything on their zone for the 60 mins (3) the server is restarted for some reason ?
  • As ISV partner you have full access to customers' log files. Perhaps that may help to get some more info.
  • How often? Which customer zone? Particular user? Please submit support request for follow up.