How to Restore Master tenant? - Forum - Rollbase - Progress Community

How to Restore Master tenant?

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How to Restore Master tenant?

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I logged in as Admin in master tenant.

But there is no restore button in Backup page (Master tenant).

How to restore?

Thank You.

Verified Answer
  • Master tenant contains data about other tenants in the system. So master tenant restore will result in inconsistent data unless all other tenants are also present. Ideally its best not to use master for any development or deployment. Use it only for instance administration. Thsi reduces risk. Best way for risk mitigation is to do Database backup and restore from that if accidents happen on master.

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  • Hi Kasipat,
     
    Only “Master Administrator” can restore the backup file and it’s not enabled for other users.
     
    Also, restore on Master Zone is not supported.
     
    Regards,
    Mani.
     
    From: Wave Kasipat [mailto:bounce-wavekasipat@community.progress.com]
    Sent: 31 August 2015 14:27
    To: TU.Rollbase@community.progress.com
    Subject: [Technical Users - Rollbase] How to Restore Master tenant?
     
    Thread created by Wave Kasipat

    I logged in as Admin in master tenant.

    But there is no restore button in Backup page (Master tenant).

    How to restore?

    Thank You.

    Stop receiving emails on this subject.

    Flag this post as spam/abuse.

  • Hi Kasipat,
     
    Adding more information:
     
    If you want to restore/use functionality of backup on a tenant, please follow the below navigation :
     
    Master Zone  “System Console” à Customers Tab à Select Customer to restore à More Actions Dropdown à Select System Backup option and you will see the “Restore” option.
     
    Is this what you are looking for?
     
    Regards,
    Mani.
     
    From: Pradeep Kagithalagudem [mailto:bounce-pkagitha@community.progress.com]
    Sent: 31 August 2015 14:41
    To: TU.Rollbase@community.progress.com
    Subject: RE: [Technical Users - Rollbase] How to Restore Master tenant?
     
    Reply by Pradeep Kagithalagudem

    Hi,

    Master tenant restore is not supported.

    Thanks and Regards

    Pradeep

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    Flag this post as spam/abuse.

  • Thank Mani.

     

    So I just can create Master Tenant Backup,

    But I cannot restore that.

     

    Then what I can do with this backup file?

    Or is there anyway to restore, In case of accident in Master Zone?

     

    Regards,

    Wave.

  • Master tenant contains data about other tenants in the system. So master tenant restore will result in inconsistent data unless all other tenants are also present. Ideally its best not to use master for any development or deployment. Use it only for instance administration. Thsi reduces risk. Best way for risk mitigation is to do Database backup and restore from that if accidents happen on master.

  • Thank you so much Anoop.

     

    I have few more question.

    Why i can create master zone backup, if I cannot restore?

    And what purpose for master zone backup?

  • We used to support master backup and restore but it was unreliable due to issues mentioned above and so we discontinued the feature by turning off restore option. Backup option was left as is. You can use it to see data. In worst case of some accident happening and user not having any other backup, we can give steps to restore for master from backup. However this is an unsupported use case and should not be the way you backup master data.

  • Thank you so much for an answer.

     

    As you mentioned, Could you give a information about step to restore for master from backup?

     

    Regards,

    Wave.

  • Please log a support case for this.

  • I'll log a support case.

    Thank Anoop.