Create Option Not Available to Choose in New Mobile App Page - Forum - Rollbase - Progress Community

Create Option Not Available to Choose in New Mobile App Page

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Create Option Not Available to Choose in New Mobile App Page

  • Hi,

    As I am creating a new mobile application, In the 'New Mobile App' page I don't see a section 'Create Option' to choose between 'From the Scratch' or 'Based on Existing Web App' options. Please let me know is there any setting to enable this?

    Thanks and Best Regards,

    Ithrees. 

  • Hello,

    I just tried this from Rollbase public cloud using Safari 7.1 and I can see the Template and the Create Option sections.

    If was able to see the HTML code for this section (with references to fromScratch) using the view page source option in the web browser. ( "<!--  Begin Mobile Create Options -->" )

    Are you using Rollbase private cloud? What web browser are you using?

    I wonder if this is an issue generating the HTML.

    I hope this helps.

  • Hi,

    Its private cloud and I tried in both chrome and firefox but both are same.

    as this,

  • Hello,

    I am guessing that somehow the page failed to load. Perhaps, the are messages related to the issue in the JavaScript Console (Web Inspector).

    Notice that a template is not selected by default. In my screenshot it is selected.

    (In Rollbase 2.2, an option was not selected by default and you created a mobile app for an existing app. However, since you are using the Mobile support with private cloud, it means that you must be using Rollbase 3.0 or above.)

    To speed up the resolution of this issue, I would suggest to contact Technical Support so that they can assist you in troubleshooting/debugging the issue.

    Thanks.

  • Thank you egarcia,

    Yes, I am using 3.0.2 and also no issue the Console.

  • Hi ithrees,

    Is this happening to all your client instance?

    Regards,
    Orchid
  • Hi Orchid,

    Yes, It is.

    I tried with different clients as well and its same.

    Regards,

    Ithrees.

  • Hi ithrees,

    Questions:

    1) Are you using tomcat server (port: 8080) or the new PAS server (port: 8830)?

    2) The RB Private instance was an upgraded version or it is standalone fresh RB 3.0.2 installation?

    3) Can you verify if the "fromScratch" and "fromWebApp" elements are existing in the HTML codes.

    View the page source of that page and search for those two elements.

    Regards,

    Orchid

  • I tested this into private cloud 3.0.2 and 3.0.5 and it seems to be working fine, i can see the Create Option.
    Does this happens right after 3.0.2 installation or this was working before and suddenly the option was missing?

    Regards,
    Orchid
  • I upgraded the private cloud from 2.0.2 to 3.0.2 (which has mobile app development).  I don't remember seeing this option soon after the update, but now its not there.

    Regards,

    Ithrees

  • Let me replicate it first with this kind of setup, what I did was a fresh install of 3.0.2 which is working fine.

    Regards,
    Orchid
  • Hi ithrees,

    I just tested this with private cloud 2.2.2.0 upgraded to 3.0.2 and I can see the Create option.
    Now...
    Can you verify if the "fromScratch" and "fromWebApp" elements are existing in the HTML codes.
    View the page source of that page and search in the source for those two elements.

    Regards,
    Orchid
  • Hi Orchid,

    I checked there in the page source no element found with those name/id. In the inspect element also its blank as in the image,

    Regards,
    Ithrees

  • Can you send me a copy of your pacificMobileCreate.jsp?

    This is located in the "Pas_Instance\webapps\prod1\setup" let me check if it is the same with mine.

    Thanks,

    Orchid

  • pacificMobileCreate.jsp

    Hi Orchid,

    Please find the attached file 'pacificMobileCreate.jsp' as you requested.

    Thanks and Best Regards,
    Ithrees