So, the obvious question is, why are you coded as an end-user and what does it take to get this changed? And, if the rep isn't clever enough to make this change on his or her own, whom should you talk to?
Consulting in Model-Based Development, Transformation, and Object-Oriented Best Practice http://www.cintegrity.com
I don't know, I shouldn't be. I am an end-user. I happen to have a purchased Progress application that I use. But I'm an AP's customer for that.
I am also a consultant and a former AP. Perhaps they're having difficulty managing my multiple personalities?
I have sent the rep a clarifying e-mail...
Perhaps they're having difficulty managing my multiple personalities?
Not been taking your meds?
Or an only-recently diagnosed condition?
I assure you ... not recent ...
Moving into 2007, the Progress Partner Program is evolving program structure, requirements, and resources to further support the Service Delivery Partner community, including consideration for individual consulting partners. The goal is to make technology and training materials available to this segment of the Progress community.
In addition to updating partners through communication channels (newsletters) and events, we will continue to update the Progress Resource Center (http://www.progress.com/resourcecenter), particularly the Partner Programs section.
I welcome any feedback on the program. Also, welcome additional thoughts on how important you feel it is to have a discussion forums, such as the Technology Forums on PSDN, that focus on business issues in the partner community.
Sadly the Resource Center URL seems to be restricted. So it's just a tad difficult to provide feedback.
IMHO the #1 thing on your agenda ought to be to get the word out that you even have a concept of something called a "Service Delivery Partner". Closely followed by information about how to become one. So far as I can tell "the SDP community" is, essentially, ignorant of your efforts.
Yes, I think that a forum for such issues makes sense. Although if it is going to be restricted (as the resource center apparently already is) there is a bit of a "chicken and the egg" problem...
A new high in stealth marketing ... one can only get the brouchure on partner programs if one is already a partner!
Given the minimal, non-secret content, Tom, I will send you one off line.
I have recently proposed to Neil Powers and others that we have a partner forum on PSDN. I think it would be a good way to have discussions about business issues such as licensing and pricing. So, yes, I think there should be one and I don't have a problem with it being restricted to partners, although clearly there should be information about partner programs which is publicly available.
I'm happy to report that I have successfully obtained the PSDN SDK.
I am also happy to report that, at first blush, it appears to be exactly what it was advertised as. CDs & DVDs with all Progress version 9 & OpenEdge Release 10 products plus Sonic products too. And a very long set of "green sheets".
You can get either electronic delivery or actual media (for an extra $400). If you go electronic you better have a very fat pipe and lots of spare time in your hands... If you go with the physical media you get a nice leather binder for the disks, green sheets, release notes, the "welcome" booklet and so forth. You even get a "Quick Reference" (formerly known as "Pocket Progress") and some "Getting Started" manuals.
As previously reported the sales force is essentially unaware that this product ("PSDN Professional") exists. That's hardly surprising since nobody else seems to be aware of its existence either. They do seem to have some awareness that PSDN Premier exists because their initial reaction was the same one that I have always gotten when pursuing this -- "that's only available to application partners".
So be prepared to educate your sales person. You will need to become a "development partner" or a "systems integrator". Awareness of these categories is also very low. Be persistent. Include links to the program description in your email
If you are known to them as an end user there may be some confusion as they do not seem to have considered that people may very legitimately wear multiple hats. In my case I am also an end user of an AP's help desk software (something which is obviously useful to a consultant). This caused no end of confusion for a couple of days -- there was understandable concern that I might be trying to go into competition with my AP. But a few phone calls fixed that.
Yes, partner forums could be a good thing, I can see it work.
Personally I do not think that a developers network is the right place to have a partner forum but we could always start there (or link or move it later).
It has our attention...
Happy to hear we "finally" allowed you to pay us
Kidding aside, when I raised your case here, it was clearly not a straight forward case and in all fairness, I can understand the reps confusion at first.
But as always, it's never black and white and if there's a will to have a true partnership, there's a way to overcome any hurdles. That you eventually sorted it out with the sales in a couple of days, that sounds good to me and should also encourage others to seriously look at PSDN Subscription as it has a lot of value.
For anyone reading the thread later, there's more info on PSDN Subscription:
That you eventuallysorted it out with the sales in a couple of days,that sounds good to me and should also encourageothers to seriously look at PSDN Subscription as ithas a lot of value.
That you eventually
sorted it out with the sales in a couple of days,
that sounds good to me and should also encourage
others to seriously look at PSDN Subscription as it
has a lot of value.
That it took a couple of days to sort this out should indicate to PSC there's a problem that needs to be corrected. It should only have taken a couple of minutes, not days.
While I'm certainly pleased to finally have this straightened out and thrilled that it only took a couple of weeks for this most recent attempt to finally succeed, in truth it has taken years to successfully resolve this issue.
Hopefully lessons have been learned and the next person who wants to go pursue this path will fare better!
Given that PSDN hosts the beta forum and presumably it is a matter of permissions whether or not one sees this as an option, I see no reason one couldn't have a partner forum in the same place. I am much more likely to keep up with it, if it doesn't turn into yet another URL to check every day.