I just wanted to ask: Who can have access to SupportLink? Where can I read the relevant rules?
Russian Progress User Group
Any direct end user or application partner of Progress Software who has an active maintenance contract can register for SupportLink access.
Who are the "direct end users"?
One of our clients tried to register, but will receive the following message.
"direct end users" it is not "end user"?
And "...a serial number or customer number from a Progress customer..." - "Progress customer" it is not "End user"?something I do not understand and very confused...
anyone can explain to me "who is who"?
If the serial number comes from an ISV, the company is supposed to get their Progress support *through* the ISV. A *direct* end user is presumably a company that purchased Progress products *from* Progress.
Consulting in Model-Based Development, Transformation, and Object-Oriented Best Practice http://www.cintegrity.com
Thank you all! Now everything is was falling into place.