Information

Title	Fathom does not start in 12.2.x

URL Name	fathom-does-not-start-in-12-2-x

Article Number	000195492

Environment	Product:OpenEdge Version:12.2.x OS: All supported platforms Other:OpenEdge Management / OpenEdge Explorer

Question/Problem Description

Fathom does not start in 12.2.x
<Any time stamp> INFO [Fathom-START] [main] - Starting Fathom
<Any time stamp> INFO [Fathom-QUERY] [main] - Starting Fathom server. This may take a few minutes to complete.
<Any time stamp> INFO [Fathom-QUERY] [main] - Progress Application Server for Fathom started successfully.
<Any time stamp> INFO [Fathom-QUERY] [main] - Waiting for the Fathom web application to start.

<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] /dlc/OE122/oemgmt/temp/fathom.lifecycle does not exist, assuming Fathom is not running.
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] /dlc/OE122/oemgmt/temp/fathom.lifecycle does not exist, assuming Fathom is not running.
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [PAS_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [PAS_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [PAS_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [PAS_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STARTING] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
.
.
.
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> INFO [Fathom-QUERY] [main] - [FathomLifecycle] Event [FATHOM_STOPPED] read from /dlc/OE122/oemgmt/temp/fathom.lifecycle
<Any time stamp> ERROR[Fathom-START] [main] - The Fathom web application failed to start within the specified amount of time.
<Any time stamp> INFO [Fathom-QUERY] [main] - The Fathom web application failed to start within the specified amount of time.
<Any time stamp> INFO [Fathom-QUERY] [main] - Stopping Fathom server
<Any time stamp> INFO [Fathom-STOP] [main] - Stopping Fathom

Steps to Reproduce	Run "fathom -start"

Clarifying Information

OpenEdge 12.2.1 was installed.
OpenEdge 12.2.2 update was applied on top of 12.2.1.

Error Message

Defect Number

Enhancement Number

Cause

PAS Instance for OpenEdge Explorer/OpenEdge Management did not start accordingly.

Resolution

Check if PASOE instance for OpenEdge Explorer/OpenEdge Management is running.
1. Check if AdminServer is running:
proenv>(root) proadsv -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
WARNING: The ORACLE_HOME environment variable is not set
AdminServer is alive. (8545)

2. Check if Fathom is running:
proenv>(root) fathom -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
Fathom is stopping (19250)

3. Go to PASOE instance directory for Fathom, /dlc/oemgmt/bin:
proenv>(root) ./tcman.sh plist
<Any agent PID number> 15467222
proenv>(root) kill -9 15467222
proenv>(root) ./tcman.sh start
Using CATALINA_BASE: dlc/oemgmt
Using CATALINA_HOME: dlc/oemgmt
Using CATALINA_TMPDIR: dlc/oemgmt/temp
Using JRE_HOME: /any_directory/JAVA/jdk-11.0.8+10/
Using CLASSPATH: dlc/oemgmt/bin/bootstrap.jar:dlc/oemgmt/bin/tomcat-juli.jar
Using CATALINA_PID: dlc/oemgmt/temp/catalina-oemgmt.pid
Existing PID file found during start.
Removing/clearing stale PID file.
Tomcat started.
proenv>(root) fathom -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
Fathom is initializing (19249)
proenv>(root) fathom -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
Fathom is initializing (19249)
proenv>(root) fathom -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
Fathom is initializing (19249)
proenv>(root) fathom -query
OpenEdge Release 12.2.2 as of Mon Sep 14 19:00:37 EDT 2020
Fathom is running. (19178)

Workaround

Notes

References to Other Documentation:
Progress Article(s):
12.2.1 install is missing the bin directory under oemgmt

Keyword Phrase

Last Modified Date	8/5/2025 7:49 AM