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"You lack access rights for: Electronic Software Distribution" when connecting to ESD

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Title"You lack access rights for: Electronic Software Distribution" when connecting to ESD
URL NameYou-lack-access-rights-for-Electronic-Software-Distribution
Article Number000128374
EnvironmentProduct : All supported products
Version : All supported versions
OS : All supported platforms
Database : All supported databases
Application : ESD
Question/Problem Description
When accessing ESD Download Center( Electronic Software Distribution ), Progress ID account authorization fails with the error "You lack access rights for: Electronic Software Distribution"
Unable to login to ESD download center
Steps to Reproduce
Clarifying Information

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Error MessageYou lack access rights for: Electronic Software Distribution
Defect Number
Enhancement Number
Cause
Resolution
Contact your ESD Administrator to obtain ESD access for your Progress ID user account.

If you've forgotten your ESD credentials, you can Retrieve Progress ID Username or Reset Progress ID Password from the ESD landing page under "Account Options" with your registered corporate email address: www.progress.com/esd 

If you do not have an ESD account or do not know your ESD Account Administrator or Progress ID username and/or login credentials, contact Customer Service (Customer Order Management): https://www.progress.com/support/customer-self-service/contact-com or send an inquiry to com-global@progress.com. Customer Service will review your current Account Detail entitlements and will provide you with a temporary replacement. This will serve as your password until you change it from within the system.
Workaround
Notes
Keyword Phrase
Last Modified Date3/29/2022 8:05 PM

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