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PASOE agent dies holding a latch

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TitlePASOE agent dies holding a latch
URL NamePASOE-agent-dies-holding-a-latch
Article Number000129476
EnvironmentProduct: OpenEdge
Version: 11.7.x
OS: Linux
Other: PASOE (Pacific Application Server for OpenEdge)
Question/Problem Description
Database log:
Disconnecting dead user <number>. (2527)
The watchdog has detected a dead client and is disconnecting it. 

PAS instance log:
[<any time stamp>] <PID> T-2365171456 1 AS-Listener MSAS Agent Shutting Down. Status: 4020
[<any time stamp>] <PID> T-2323871488 2 AS-7 CONN           Disconnecting from database <Database Name>, user number 223. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 7.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 5
[<any time stamp>] <PID> T-2323871488 2 AS-7 CONN           Disconnecting from database <Database Name>, user number 223. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 7.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 5
[<any time stamp>] <PID> T-2323871488 2 AS-10 CONN         Disconnecting from database <Database Name>, user number 225. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 10.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 4
[<any time stamp>] <PID> T-2323871488 2 AS-10 CONN         Disconnecting from database <Database Name>, user number 225. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 10.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 4
[<any time stamp>] <PID> T-2323871488 2 AS-8 CONN           Disconnecting from database <Database Name>, user number 224. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 8.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 3
[<any time stamp>] <PID> T-2323871488 2 AS-8 CONN           Disconnecting from database <Database Name>, user number 224. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 8.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 3
[<any time stamp>] <PID> T-2323871488 2 AS-9 CONN           Disconnecting from database <Database Name>, user number 286. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 9.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 2
[<any time stamp>] <PID> T-2323871488 2 AS-9 CONN           Disconnecting from database <Database Name>, user number 286. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 9.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Decremented connection count for <Database Name> (<Database Name>): 2
[<any time stamp>] <PID> T-2323871488 1 AS-Aux-0 MSAS    Worker Thread exiting. Number: 6, Status: 0
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Disconnecting resource manager <Database Name> (<Database Name>).
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   CONN           Disconnecting from database <Database Name>, user number 221. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 2.
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Disconnecting resource manager <Database Name> (<Database Name>).
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   CONN           Disconnecting from database <Database Name>, user number 221. (9545)
[<any time stamp>] <PID> T-2324928256 2 AS-ResourceMgr   MSAS Removed connection <Database Name> from session 2.
[<any time stamp>] <PID> T-2365171456 1 AS-Listener MSAS Agent Shutdown Complete.
Steps to Reproduce
Clarifying Information
Disconnecting dead users on the database log file.
Users connecting directly to Share-Memory.
 
Error MessageDisconnecting dead user <number>. (2527)

SYSTEM ERROR: Releasing regular latch. latchId:<latch-num> (5028)
As part of user exit processing it was found that the user had shared memory latches. The latch Id's are printed out for informational purposes.

User <num> died holding <num> shared memory locks. (2522)
A user process has terminated without releasing all of its shared memory locks and has been detected by the watchdog.
Defect Number
Enhancement Number
Cause
None at this time.
Resolution
The root cause is unknown at this point.
Workaround
Change to Remote Client architecture where PAS agents crashing and users holding latches are no longer experienced.
Notes
Keyword Phrase
Last Modified Date1/8/2020 8:17 PM

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