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How to reset the password for OpenEdge Management and OpenEdge Explorer?

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Information

 
TitleHow to reset the password for OpenEdge Management and OpenEdge Explorer?
URL NameP31848
Article Number000135736
EnvironmentProduct: OpenEdge
Version: 10.1C03, 10.2A01, 10.2A02, 10.2Bx, 11.1 and later, 12.x
OS: All supported platforms
Other: OEM / OEE
Question/Problem Description
How to reset the password for OpenEdge Management and OpenEdge Explorer ?
How to reset the password for Openedge Management ?
I forgot the OpenEdge Management password.
How to reset the OpenEdge Explorer password?
I forgot the OpenEdge Explorer password.
How to change or reset the OEM or OEE password?
Steps to Reproduce
Clarifying Information
Error Message
Defect Number
Enhancement Number
Cause
OpenEdge Management and OpenEdge Explorer store administrator authentication information in the fathomRealm.properties file. If the administrator password is forgotten or the valid credentials are no longer known, access to the management console is prevented until the authentication configuration is reset.
Resolution

Important:

 

Back up the existing fathomRealm.properties file before making any changes.
This procedure restores the default administrator credentials.
Previously created users, roles, or authentication settings stored in fathomRealm.properties may need to be recreated after the reset.

 

To reset the "admin" password for Fathom Management, OpenEdge Management, or OpenEdge Explorer, do the following after opening a PROENV shell with $DLC/bin/proenv or %DLC%\bin\proenv.bat:

 

1) Stop AdminServer

Stop Fathom:

fathom -stop


Stop the AdminServer:

proadsv -stop

(or stop the corresponding services on Windows)

 

2) Navigate to the OEM/OEE install directory.

OpenEdge 12.x:

UNIX/Linux:
cd $OEM/config

Windows:
cd %OEM%\config


OpenEdge 10.x / 11.x:

UNIX/Linux:
cd $OEM/etc

Windows:
cd %OEM%\etc


3) Back up the existing file:

fathomRealm.properties


4) Copy fathomRealm.properties.orig to fathomRealm.properties.

 

5) Start the AdminServer:

proadsv -start


(or start the corresponding service on Windows)

 

6) For OpenEdge 12.x, perform the following additional steps:

UNIX/Linux:
rm $OEM/work/configdb/* 
rm $OEM/work/cachedb/*  

 

Windows:
del %OEM%\work\configdb\* 
del %OEM%\work\cachedb\* 


Restart the Fathom plugin:

fathom -start


7) Wait for the AdminServer and Fathom services to fully start before attempting to log in.

 

8) Verify the password reset by logging in to the OE Console with the following default credentials:

Username: admin
Password: admin

 

9) Recreate any previously configured users, roles, or permissions if required.

To manage or recreate users, navigate through the Console:

Options > Authorized Users


For further information, refer to the following article:

Where to set up OpenEdge Management user accounts through the OE Console

Workaround
Notes
Keyword Phrase
Last Modified Date10/13/2026 3:26 PM

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