It is not within the scope of OpenEdge Technical Support to perform full system reviews, performance tuning or to isolate performance issues.
Depending on information provided, Technical Support may point out commonly used parameters or provide generic solutions which can suggest ways to improve performance or may provide guidance on how to narrow down/isolate problem areas.
Only if the performance issue has been isolated to a
very specific function, feature or small subset of code then Technical Support may investigate further as a potential bug.
Since Technical Support does not perform full system reviews, any recommendations made by Technical Support will not have considered the system as a whole and may adversely affect other processes on a system that Technical Support is unaware of.
Scope of Support:
https://www.progress.com/support/scope-of-support OpenEdge Global Professional Services group performs full system reviews, performance tuning and can assist with isolating performance issues.
