Salesforce

Corrupt data in InstallShield Installation Information folder causes Progress install to fail with -5006 InstallShield error

« Go Back

Information

 
TitleCorrupt data in InstallShield Installation Information folder causes Progress install to fail with -5006 InstallShield error
URL NameP106654
Article Number000149599
EnvironmentProduct: OpenEdge
Version: 10.0x, 10.1x
OS: Windows XP, Windows 2000
Other: InstallShield
Question/Problem Description
Progress install fails with -5006 InstallShield error
Installing a service pack errors with -5006 InstallShield error
Uninstalling the existing OpenEdge installation fails with error -5006
After manually removing the OpenEdge registry keys and installation folders, OpenEdge install still fails with InstallShield -5006 error.
InstallShield hangs soon after setup.exe is launched
Steps to Reproduce
Clarifying Information
Error MessageError Code: -5006 : 0x80070057
Error Information:
>Kernel\TextSubstitution.cpp (921)
>SetupNew\setup.cpp (597)
PAPP:OpenEdge
PVENDOR:PSC
Defect Number
Enhancement Number
Cause
InstallShield Installation Information folder contains corrupt data.  This can occur when the uninstaller for a program incorrectly removes registry entries that are used by Windows and the Add/Remove Programs tool.
 
Resolution
InstallShield creates an archive of its installers under the Window's Program Files directory, in a folder labeled "InstallShield Installation Information".
c:\Program Files (x86)\InstallShield Installation Information
 
The folder contains information about the particular product that has been installed. The folder name or GUID is written to the registry under:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{GUID-value}
 
Option 1: Rename the Install Shield Directories  

Rename the entire Windows "InstallShield Installation Information". This will force InstallShield to create a new one the next time it is run.

OPTION 2: Delete the Add Remove Programs Cache from the registry 
 
** Add Remove Programs Cache is no longer used in Windows versions since at least Windows 2000 **  

1.  Run regedit

2. Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache

3. Delete the GUIDs or folder that match the ones listed in the "InstallShield Installation Information" folder under the Program Files

For example the "InstallShield Installation Information" folder shows the following GUID for the current Progress installation:
 
{1E48D50B-D507-11D3-B4BF-00104B311D5E}

Delete the GUID:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{1E48D50B-D507-11D3-B4BF-00104B311D5E}
Workaround
Notes
Keyword Phrase
Last Modified Date2/1/2017 10:49 AM

Powered by