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NullPointerException while working with OE11.6 AdminServer in Windows 10

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TitleNullPointerException while working with OE11.6 AdminServer in Windows 10
URL NameNullPointerException-while-working-with-OE11-6-AdminServer-in-Windows-10
Article Number000184180
EnvironmentProduct: OpenEdge
Version: 11.6
OS: Windows 10
Other: OEM console
Question/Problem Description
What to do when encountering “java.lang.NullPointerException at sun.awt.shell.Win32ShellFolder2.access$200(Win32ShellFolder2.java:72)” when working with OpenEdge11.6 AdminService ?
How to resolve "java.lang.NullPointerException at sun.awt.shell.Win32ShellFolder2.access$200(Win32ShellFolder2.java:72)" when starting/stopping AdminService in OpenEdge 11.6?
Steps to Reproduce
Clarifying Information
Error Messagejava.lang.NullPointerException at sun.awt.shell.Win32ShellFolder2.access$200(Win32ShellFolder2.java:72)
Defect NumberDefect PSC00340608
Enhancement Number
Cause
Starting AdminService with the System account throws the NullPointerException as a result of this defect.
Resolution
Upgrade to 11.6.1 Service Pack or later.
Workaround
Change the user to a valid user with admin privileges.
 
To change the user:
1. Go to Control Panel>Administrative Tools>Services
2. Select the "AdminService for OpenEdge 11.6"
3. Right-click and choose Properties
4. In the Properties dialog, select the "Log On" tab
5. Change the radio selection to "This account:"
6. Enter the username and password of a valid admin user and click Apply
7. Restart the AdminService in the Services dialog box
 
Notes
Keyword Phrase
Last Modified Date3/3/2017 2:18 PM
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