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How to contact Progress Presales Support, Customer Order Management(COM) or Customer Services, or Renewals?

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TitleHow to contact Progress Presales Support, Customer Order Management(COM) or Customer Services, or Renewals?
URL Name17394
Article Number000166373
EnvironmentProduct: All Supported products
Version: All supported versions
OS: All supported platforms
Question/Problem Description
How to find the Progress Sales Representative who handles my account?
How to find the Progress Sales Representative who handles our Pro2 versions?
Who can I discuss updating Pro2 with?
How can I reach my Customer Service Representative in my Region?
How to contact Customer Order Management (COM, formally known as Customer Services or Sales Support)?
How to contact Presales Support or Customer Services?
How to reach my Progress Account Manager ?
How to contact Progress Sales Administration?
How to obtain or extend an Evaluation licenses for an OpenEdge Product?
How to obtain a current licensed products list?
How to engage Consultancy Services?
How to contact the Maintenance Renewals team?
How to renew your maintenance support contract?
What to do if your OpenEdge version isn't listed on the ESD download page
Steps to Reproduce
Clarifying Information
Error Message
Defect Number
Enhancement Number
Cause
Resolution

Progress Customer Self Service:

For new customers:  https://www.progress.com/company/contact  

For existing customers: https://www.progress.com/support/customer-self-service  

  • Pricing information
  • Product orders, upgrades or updates on user counts for existing product licenses
  • Issues concerning product maintenance agreements or the licensing model
  • Questions on current licenses and license history.
  • Questions or issues associated with Evaluation licenses.
  • Questions or issues associated with Subscription licenses.
  • To inquire about purchasing a license or extending an evaluation period
  • License changes when using OpenEdge products on virtual machines or DR servers
 

Consulting Services:
 
 https://www.progress.com/support-and-services/professional-services 

 

 

Pre-Sales Consulting:

 

Email to: presales-corp@progress.com

 
 
Customer Order Management (COM) Team:

CSS Contacts: https://www.progress.com/support/customer-self-service/contact-com
  • Issues on the ESD site where a major release or service pack is not available
  • Issues with the License information provided when installing or updating installed licences
  • Expired licenses for OpenEdge Development Kit (OEDK) subscriptions
  • Co-ordination on any licensing with your Sales Representative

 

If unsure of who your Account Manager is, please contact us at Progress Software via:

https://www.progress.com/company/contact

 
 
Maintenance Renewals Team:

For existing customers who need to renew or reinstate Maintenance and Support Services:
Workaround
Notes

 
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Last Modified Date7/2/2025 8:34 AM
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