Information

Title	Can updates to Defect investigation Status be viewed?

URL Name	000053934

Article Number	000170452

Environment	Product: OpenEdge Version: 10.x, 11.x, 12.x OS: All supported platforms

Question/Problem Description

Can updates to Defect investigation Status be viewed?
How to be notified of news related to Defects?
When a Case has Defects raised against it, can the status be checked?

Steps to Reproduce

Clarifying Information

Error Message

Defect Number

Enhancement Number

Cause

Resolution

While you cannot subscribe to be automatically updated on Defect progression, through your SupportLink view, the DEFECTS (see image below) provides a list of all the Defects that were linked to cases in your view either by:

All defects by Case Severity
All defects last 12 months by Case Severity

Workaround

In the meantime, the "Defects" view in SupportLink provides you with a reference list of defect numbers that you've hit:

Ask Technical Support to lookup and provide the latest Defect details.
When your PANS subscription alerts a new Service Pack or next Release is available, parse the related "README" from your ESD site for the Defect number.
Check for updates against the Article we've written relating to this problem by querying the defect number in the Knowledge Base

Notes

Keyword Phrase

Last Modified Date	8/29/2024 11:55 AM