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Getting 9908 when querying the AppServer and WebSpeed broker status

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TitleGetting 9908 when querying the AppServer and WebSpeed broker status
URL Name000047850
Article Number000122837
EnvironmentProduct: OpenEdge
Version: 10.2x, 11.x
OS: AIX
Question/Problem Description
Getting 9908 when querying the AppServer and WebSpeed broker status in the adminserver log file (admserv.log)
The adminServer status query takes a long time to return
The AppServer and WebSpeed brokers as well as NameServer status query also takes a very long time to return.
The start and the query of the broker is so slow that some time it returns errors 8289 and 8281
The .NET application does not work as a result of a slow response from the network.

 
Steps to Reproduce
Clarifying Information
Expected network change and outage happened before starting the AdminServer and the broker.
Before the network change, the query of AdminServer, NameServe, and the unified broker were fast
traceroute take longer time to trace the route
/etc/resolv.conf had several nameserver configuration for DNS name resolution
changing the order of the nameservers on the /etc/resolv.conf files and restarting the DNS servers caused the brokers, nameserver and adminserver query status reports to retun very fast.
After the above changes restarting the server itself resolved the issue and the .NET application start to work as expected


 
Error Message<user,time> System generated password has expired (9908)

Unable to connect to wsbroker2 (8289)
Unable to find wsbroker2 (8281)
Defect Number
Enhancement Number
Cause
The exact cause is not known at this time as to what network changes took in to effect.  However, changing the the DNS nameserver order in the /etc/resolv.conf file and restarting DNS server and the unified brokers' host server resolved this issue
Resolution
If there is a new DNS server added or some changes on the network affects DNS nameservers, find the fastes way to resolve the DNS names using network troubleshooting technique and change the order of the nameservers in the /etc/resolv.conf file.  Then restart AppServer/WebSpeed brokers host server.
Workaround
Notes
Keyword Phrase
Last Modified Date6/13/2017 3:32 PM

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